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Terms & Conditions

By accepting services from Nurture & Thrive Sleep you agree to the below and accept these as the Terms and Conditions of your service:

 

  1. To follow safe sleeping practices in line with SIDS recommendations

  2. To check with your GP if your child has any medical conditions which should be reviewed either prior to consultation or upon recommendation from Nurture & Thrive Sleep.

  3. To disclose any medical or health condition your child has to Nurture & Thrive Sleep.

  4. Nurture & Thrive Sleep's advice is not intended to be a substitute for medical advice or treatment.  Always seek the advice of your doctor or other qualified health practitioner/s regarding any matters that may require medical attention or diagnosis, and before following the advice provided by Nurture & Thrive Sleep.  

  5. All tailored recommendations are intended for your child only and should not be shared with a third party as every child and every situation can be different

  6. You have understood the responsive, gentle, respectful and holistic approach of Nurture & Thrive Sleep and you are willing to be supported with recommendations and guidance that align to this approach

  7. Nurture & Thrive Sleep is a proponent of gentle and responsive methods.  If there are specific circumstances where quicker changes are recommended, it is critical that you adhere to the instructions provided by Nurture & Thrive Sleep

  8. Support Period:

Sleep Connect:

  • The 5 days of email support commences the business day after your consultation unless otherwise agreed to with Nurture & Thrive Sleep

  • The 5 days of support are consecutive days with the exception of Saturdays and Sundays as email support is offered Monday to Friday.  When the 5-day period crosses the weekend, the support will be picked back up on the Monday and carried through for the full 5 days

  • The email support is to answer questions about the recommendations discussed in the consultation and as you begin to apply those recommendations

  • One email will be responded to per day and any further support will be at the discretion of Nurture & Thrive Sleep

Sleep Nurture:

 

  • The Support Period (Sleep 6-8 weeks) commences the business day after you are sent the written summary.

  • This support period includes your Sleep Diary and the support options available to you.

  • If there is an agreement not to use the Sleep Diary, Nurture & Thrive Sleep will confirm what your support alternative is which is to also be used within the Support Period

  • If you need to pause your Support Period due to medical or other reasons, please contact Nurture & Thrive Sleep in writing to arrange the details during your Support Period.

  • Given that each situation with each child and family is different, the pace of changes will vary and the Nurture & Thrive Sleep approach is to work responsively for all, the full list of recommendations may not be applied in the Support Period so you will continue to progress after the Support Period and you may wish to purchase further support as you apply those changes

  • If you don’t contact Nurture & Thrive Sleep after your initial consultation, Nurture & Thrive Sleep will follow up with you but asks that you communicate your next steps

  • If Nurture & Thrive Sleep does not hear back from you after the initial consultation and there is no response to further contact from Nurture & Thrive Sleep, the assumption will be that you wish to continue without any further support

  • Nurture & Thrive Sleep will remind you about booking in your support options however it remains your responsibility to book in your support options within the Support Period.

  • Nurture & Thrive Sleep will always serve with the intention of offering flexibility around life challenges that can arise however, if Nurture & Thrive Sleep has not heard back from you and/or you have not arranged a pause of your support period and/or you have not used your support options, within your Support Period and you contact Nurture & Thrive Sleep after the Support Period to recommence your service, there may be a further cost involved.  This is to account for any further review that is required to ensure that the recommendations and support offered are best for the current situation with your child.  The timing of when the service can recommence will be based on availability.

 

 Sleep Diary

o   Please advise Nurture & Thrive Sleep when you are starting your Sleep Diary to enable Nurture & Thrive Sleep to give you the best service. No reviews or support will commence until you advise that you have begun
o   The initial Sleep Diary period is for 7 consecutive days Sleep Nurture 

o   Feedback on the Sleep Diary will be made between Monday to Saturday.  Feedback on your Sunday will be provided on the Monday.

Text Support

o   Text support services (where applicable) will be between the hours of 8am to 8pm Sydney time Monday to Friday. If your text support period crosses the weekend, your support will continue on the Monday.

o   All efforts will be made to respond within 3 hours of your message with the aim to respond as soon as possible

 

Given the nature of this support is responsive and adaptive both to your child and also you as parents, this means that the pace at which we move through recommendations for Sleep Connect and Sleep Nurture will be done sensitively to ensure it is the right fit for all.  While we will aim to get through as many of the recommendations or aims as relevant for each service within the service period, each situation will be different.  For some this means that things happen quickly within this service period and for others the journey with their child's sleep situation and recommendations may be longer than this service period.

Nurture & Thrive Sleep Program:

  • The Support Period commences from your date of purchase and ends once your child turns 2 years old.

  • The support offered via coaching and the Facebook group is on an unlimited basis with coaching calls being moderated to ensure everyone is able to fairly access support.

  • Once your child is 2 years old, you continue to have lifetime access to the online course and Facebook community 

  • If you have another child, you are able to recommence support in coaching without any further investment.

9. There are no guarantees made about the sleep outcomes for your child during this service.  This approach is evidence-based and therefore we acknowledge that there are many aspects of infant and child sleep that are outside of any person's control.

10. All materials shared with you as a Client are intended for your sole use tailored for your specific situation and child. 

11.    Refund Policy:

  • All refunds (except for the Nurture & Thrive Sleep Program) are at the sole discretion of Nurture & Thrive Sleep however refunds will not be provided for change of mind about the service or the approach to sleep and parenting.

  • Refunds are not provided for The Nurture & Thrive Sleep Program  

12. Cancellation Policy:  Any cancellation must be in writing and if this is received less than 3 business days prior to the initial consultation, this may result in retention of 40% of the full sum of the service.

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